Contact us
Last updated: 6 November 2026
Support
[email protected]
Complaints
[email protected]
Website
https://novexhome.online
Phone / WhatsApp
+92 333 9564177
Company
Asim Zeeshan Tech Solutions (SMC-Private) Limited
SECP CUIN 0353155 · FBR Reg. No. J816693
Director: Asim Zeeshan
Swabi, Khyber Pakhtunkhwa, Pakistan
Live chat
Logged-in users can chat with us inside the app: Settings > Complaints & Support > Live Chat. Questions are answered by a person, normally within 1 working day.
Complaints
- File a complaint in the app (Settings > Complaints & Support > Complaints) or by email. You get a reference number (NVX-...) at once.
- We aim to reply within 7 working days and to give a final answer within 30 days.
- If you are not satisfied with our answer, you can refer your complaint to PVARA (pvara.gov.pk).
Security
Novex staff will never ask for your login code, wallet key or recovery phrase. If someone does, it is a scam - report it to [email protected].